Business and Academic English
Business and Academic English develops the English language skills required for effective study, professional communication and successful participation in business environments. The course focuses on academic and business vocabulary, grammar, reading, writing, listening, speaking, presentations, professional emails, reports, meetings, discussions and workplace communication. Students develop confidence in using English to communicate ideas, analyse information, prepare academic and business documents, participate in professional discussions and communicate clearly in organisational environments.
- Teacher: Stanford Livai
Customer Service Management
Customer Service Management develops the knowledge, practical skills and professional attitudes required to deliver high-quality customer service in modern business and workplace environments. The course focuses on customer needs and expectations, professional communication, customer relationship management, service quality, complaint handling, problem solving, customer satisfaction, customer retention, service recovery, teamwork, service standards, performance measurement and strategies for building positive and lasting customer relationships. Students develop practical skills for creating excellent customer experiences and maintaining strong professional relationships.
- Teacher: Stanford Livai