Customer Service Management
Customer Service Management develops the knowledge, skills and professional attitudes required to deliver high-quality customer service in modern business and workplace environments. The course focuses on customer needs and expectations, professional communication, customer relationship management, service quality, complaint handling, problem solving, customer satisfaction, customer retention, service recovery, teamwork, service standards, performance measurement and strategies for building positive and lasting customer relationships.
- Teacher: Stanford Livai
Fundamental of Economics
Fundamental of Economics introduces students to the basic principles and concepts used to understand how individuals, businesses and governments make decisions about scarce resources. The course develops an understanding of demand and supply, markets, production, consumption, costs, pricing, inflation, unemployment, national income, economic growth, fiscal policy, monetary policy and the role of government in the economy. Students develop practical knowledge for analysing economic issues and understanding how economic decisions influence businesses, organisations and society.
- Teacher: Stanford Livai
Fundamental of Psychology
Fundamental of Psychology introduces students to the basic principles, concepts and theories used to understand human behaviour and mental processes. The course develops an understanding of psychological development, learning, memory, motivation, emotion, personality, perception, intelligence, social behaviour, communication and individual differences. Students explore how psychological principles can be applied to education, business, relationships, workplaces and everyday life while developing an appreciation of ethical and responsible approaches to understanding human behaviour.
- Teacher: Stanford Livai
Hospitality Marketing Management
Hospitality Marketing Management develops the knowledge and practical skills required to market hotels, resorts, restaurants, tourism businesses and other hospitality services effectively. The course focuses on hospitality marketing principles, market segmentation, target markets, customer behaviour, branding, service quality, pricing, promotion, digital marketing, social media, customer relationship management, tourism distribution channels, customer loyalty, market research and strategic marketing planning for hospitality organisations.
- Teacher: Stanford Livai