Business Maths
Business Maths develops the mathematical knowledge and practical skills required to solve numerical problems in business, finance and workplace environments. The course focuses on arithmetic operations, percentages, ratios, proportions, fractions, decimals, equations, formulas, financial mathematics, simple and compound interest, discounts, mark-ups, commissions, wages, salaries, taxation, profit and loss, break-even analysis, business statistics and the interpretation of numerical information for effective business decision-making.
- Teacher: Stanford Livai
Front Office & Hotel Housekeeping Management
Front Office & Hotel Housekeeping Management develops the knowledge and practical skills required to manage guest services, front office operations and housekeeping activities within hotels and other accommodation establishments. The course focuses on reservations, guest reception, check-in and check-out procedures, concierge services, guest relations, front office communication, room allocation, housekeeping operations, cleaning standards, room inspection, linen management, inventory control, safety, hygiene, service quality and coordination between hotel departments. Students develop professional skills for delivering efficient, safe and high-quality hospitality services.
- Teacher: Stanford Livai
Customer Service Management
Customer Service Management develops the knowledge, practical skills and professional attitudes required to deliver high-quality customer service in modern business and workplace environments. The course focuses on customer needs and expectations, professional communication, customer relationship management, service quality, complaint handling, problem solving, customer satisfaction, customer retention, service recovery, teamwork, service standards, performance measurement and strategies for building positive and lasting customer relationships. Students develop practical skills for creating excellent customer experiences and maintaining strong professional relationships.
- Teacher: Stanford Livai