Airline Sales,
Marketing
Airline Sales & Marketing develops knowledge and practical skills in the sales and marketing activities of the airline and aviation industry. The course explores airline products and services, customer needs, market research, promotional strategies, ticket sales, distribution channels, customer relationship management, pricing, branding and effective marketing strategies for competitive aviation markets.
MARKETING
- Teacher: Stanford Livai
Basic Reservations
Procedures & GDS
Basic Reservations Procedures & Global Distribution System (GDS) introduces the fundamental procedures used in airline and travel reservations. The course develops practical understanding of reservation processes, passenger information, availability searches, booking procedures, itinerary management, reservation records, ticketing workflows and the role of Global Distribution Systems in connecting airlines, travel agencies and customers.
PROCEDURES
- Teacher: Stanford Livai
Fare Quoting,
Pricing & Invoicing
Fare Quoting, Pricing & Invoicing develops practical knowledge and skills in airline fare calculation, pricing and invoicing procedures. The course introduces fare construction, quotation of airfares, applicable charges, taxes, ticket pricing, passenger requirements, billing procedures and the preparation of accurate invoices for airline and travel services.
INVOICING
- Teacher: Stanford Livai
Front & Back
Office Management
Front & Back Office Management develops professional knowledge and practical skills required to manage front and back office operations in hospitality and service environments. The course focuses on reception, reservations, guest services, communication, administration, records, coordination, customer service and the operational activities required to deliver efficient, organised and professional front and back office services.
MANAGEMENT
- Teacher: Stanford Livai